#1 2018-01-26 15:13:52

Hexum
Member
Registered: 2017-08-15
Posts: 9

Client forgot me

This morning I opened the Titan brawl app. Collected some boxes. Chatted with clan. Logged out.
An hour later i opened the app again and I had a different user ID and was started over at the tutorial.
I'll send an email, but I wanted to post this here is case it happens to anyone else.

Offline

#2 2018-01-26 15:52:57

Tito
Member
Registered: 2018-01-24
Posts: 4

Re: Client forgot me

Hi Hexum, I and my clan partner Serratas have the same problem. You must send a mail to Julia     julia.rozwens@omnidrone.net and send your ID number or your clan, your nickname, avatar and flag.

Regards

Offline

#3 2018-01-26 17:04:40

ADA-Kain
Member
Registered: 2018-01-26
Posts: 3

Re: Client forgot me

Same problem here...Kain from Adapt.

They actually asked much more information:
- receipit of purchase (if any)
- actual ID (mine changed, so I sent them also my old one)
- date of creation of the first account
- number of gems

Quite strange situation anyway:/

Offline

#4 2018-01-26 17:19:30

PG4 Steve
Member
Registered: 2018-01-26
Posts: 3

Re: Client forgot me

This affected me too. I've sent an email, hopefullly it can be resolved even though I don't know what my old user ID was

Offline

#5 2018-01-26 17:25:36

Henry
Member
Registered: 2017-06-20
Posts: 3

Re: Client forgot me

If you lost access to your original account please contact the support (using HELP in the game or writing to titan.feedback@omnidrone.net) and attach the following information.

- User ID Number of the account you want to recover
- If you do not remember your User ID Number, include your User Name, Clan, Avatar and a Flag
- If you have ever made a purchase, please add one of the receipts.
- if you are using titan.feedback@omnidrone.net to connect with the support, add a screenshot with your current user ID number (from the loading screen or settings).

Steve, hopefully this will help. This was posted on facebook.
Hexum, nice of you to mention it here.

Offline

#6 2018-01-26 17:29:14

Dev Julia
Administrator
Registered: 2017-02-16
Posts: 169

Re: Client forgot me

Thanks for putting it here. The team is working on it. We will keep you informed.

Offline

#7 2018-01-26 17:35:42

Henry
Member
Registered: 2017-06-20
Posts: 3

Re: Client forgot me

No worries, Julia!

Offline

#8 2018-01-26 17:45:59

PG4 Steve
Member
Registered: 2018-01-26
Posts: 3

Re: Client forgot me

Thanks Henry and Julia

Offline

#9 2018-01-26 18:18:26

Dev Julia
Administrator
Registered: 2017-02-16
Posts: 169

Re: Client forgot me

The problems seem to be provider related and at the moment we cannot fix it - unfortunately we have to put the game into maintenance until the issue is solved. sad

I am very sorry we do not have any better news for now.

Offline

#10 2018-01-26 18:45:58

ADA-Kain
Member
Registered: 2018-01-26
Posts: 3

Re: Client forgot me

Sorry to hear that sad

But what do you mean with "provider related"?
Can we help with further info?

Offline

#11 2018-01-28 12:49:24

PG4 Steve
Member
Registered: 2018-01-26
Posts: 3

Re: Client forgot me

Whatever happened, it seems to be back to normal now. Cheers all.

Offline

#12 2018-01-29 13:10:58

Dev Julia
Administrator
Registered: 2017-02-16
Posts: 169

Re: Client forgot me

Yes it is fixed, and all affected users are getting gem compensation. If you find out that there is still something wrong with the account, please contact the support. Thanks!

Offline

Board footer

Powered by FluxBB